All Website design and programing sales are final. In most cases, design mockups are created and approved after a deposit is requested. A detailed contract must be signed and returned with the deposit so that both parties are clear of all requirements before proceeding. A contract may be negotiated before signing but must be adhered to once a signed agreement is complete. If you agree to mock ups but fail to follow through with a project, we retain the right to bill you for time taken to create the mockups at our regular hourly rate of $50.
Other services including, but not limited to Graphic Design, Audio & Video editing, Web Design and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique needs of each client. Refunds are detailed in each contract.
All hosting sales are non-refundable. All hosting accounts are purchased at a 1yr minimum and are negotiated before each site is launched.
Cancellations are detailed inside of each contract. If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.